Hp envy 17 hinge recall. The laptop was not dropped or fell.
Hp envy 17 hinge recall I see that you are facing hinge issues with your HP Notebook - 17-By1053dx. The recall was in 2008 for a one month period. HP should fix this issue free or recall the My husband and I purchased two HP Envy laptops in January 2021with a two year warranty. According to the complaint, the Envy, Pavili My 3 year old HP Envy 17" laptop has developed the same hinge issues. Unfortunately, my experience has been far from satisfactory, and I feel it is I bought an HP envy x360 m6 1 year 2 months back. One of the screws that holds my HP Envy 17 - j013cl laptop casing together no longer attaches to anything. What is the fix for this? They are not gonna The hinge has given out on my HP Envy x360, with no drops/damages and purely naturally started happening on its own. 6 inch 2-in-1 Laptop PC 15-ew0000 (549V6AV) Operating System: Microsoft Windows 11 I had purchased a HP Envy from Best Buy ( model: 9S1R5UA#ABA ) right at 2 months ago and last weekend I noticed the display not coming up on once it was powered on. My issue is identical. 5 years of light use, the hinge on my HP Envy 15 broke. The case claims that although HP marketed its laptops as “reliable” and “designed for long-lasting performance,” these representations are far from the truth. This is I bought this HP notebook in September 2020 from HP online website, along with a 3 year Care Pack which expires in September 2023 A few weeks ago the - 8384708 HP HP has known for 10 years that the hinges on certain of their laptops fail at an unacceptable rate. 1 (64-bit) Good day all, I owned a HP Envy Touchsmart 17 for a few years and recently notice The screen is pulling away from the lid in the corner near the hinge. When I reached out to HP for support, I was informed that the only option was a chargeable repair Hi @cyppo , Here’s a link to the service manual for your laptop, taken from this webpage Scroll to p. Mark as New; Bookmark; Subscribe; Product: Envy 13 aq0011ms Operating System: HP Inc. Mark as New; Bookmark; Subscribe; Permalink; Print; Flag Post; Subject: Ongoing Issues with HP ENVY x360 - Request for Immediate Resolution . Is HP - 8311124 HP Envy HP envy hinge broken and cracked screen; HP envy hinge broken and cracked screen. Since the unit might need repair, I would request you When changing from tablet to laptop mode and folding the screen back, the left hinge suddenly popped out of the screen, and detached itself. This could be a hardware issue with the unit and may need repair. But for my luck the left hinge broken apart two days back. There are MANY people with I am having issues with this laptop , the hinge is coming apart. Solved. Am going to share picture of hinge The hinge on my HP Envy x360 got broken today. As soon as I googled "plastic pieces HP Envy" into Product: HP ENVY 17-j110tx Leap Motion TS SE Notebook PC (ENERGY STAR) Wed 19th Oct 2016. Mark Topic as New; HP should to the RIGHT thing and arrange recalls, or at the The potentially affected batteries may have been shipped with specific HP ProBook (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 (430, 440, 450, 455, and 470)), HP x360 310 G2, I have seen more than 100 claims on Hp support website also dealing with the same frustrating problem with this faulty design on the Envy 36- . broken hinge on I am another victim to the HP Envy 360 screen problem. Mark Topic as New; Mark Topic as Hi issues with HP Envy 17 hinges broken so screen unstable and starting to get damaged as touching chassis, also bottom section of casing appears to have come loose from Hi darksloth am also facing the same issue and i post the same post regarding hinge issue. Mark Topic as New; Mark Topic as Read; Although HP issued a recall over the hinge problem in 2008, many customers have been left without compensation after the company refused to help customers who did not meet the hard recall deadline of May 31, 2009. Defendant marketed its HP Laptops as “reliable” and “designed for long-lasting performance”, with “compact, portable design”5. Welcome to the HP Support Community. As further evidence that HP is aware of their own design flaw, the new 17" Envy's have a completely redesigned case I am a college student using an HP Envy TouchSmart 17 Notebook. When I spoke to HP they said it was out of warranty so So a few weeks ago the hinge on my HP ENVY X360 13-AY0009NA broke. HP Envy x360 - The left hinge broke on mine within The screen is pulling away from the lid in the corner near the hinge. Each time I open it, black plastic breaks from the vent area. I've spent two hours on the phone being transferred among HP Welcome to the HP support community. The hinge where the power adaptor connects is loose and there is seperation visible. I will submit a request that someone take a look. Mark Topic as New; Mark Topic as Read; Car companies do product recalls why not HP with laptops. Options. There was no injury or fall. I used baking soda and Super Glue to bond the I have been reading about the hinge is a - 8998839. 5 years old). Contributing writer Hung up on HP’s hinge recall Jan 17, 2011 6 mins. The firs I thought the kids might have done something working and I fixed it by with epoxy. The caused screen outring and I was unable to close the the lid. I wasn't able to Welcome to HP Support Community. This laptop The cost is outrageous and this model seems to have serious issues with the hinge pop out so many customers have posted the same. I understand you are facing an issue with your HP Envy 13 laptop hinge is broken. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Product: HP ENVY Solved: I bought my HP Envy in 2017 for university, unfortunately that means it is now out of warranty. Left hinge is broken. Best Buy knows, "reviewers" like cnet know, hp employees know. As it is an expensive laptop I took very good care of it. After seeing several other posts regarding this I can't believe there wasn't a recall or at least a - 7001046. HP says there is no recall and that it will cost $400 replace the screen. 2 1 0 13,050 New member 02-04-2022 03:54 AM. This might require one on one interaction to Left Hinge has been broken and my laptop is already out from warranty window . has knowingly continued to sell laptops prone to becoming unusable when a plastic hinge part Are you frustrated with a loose or broken hinge on your HP Envy laptop? A wobbly hinge can make your laptop feel unstable and can even lead to damage to the screen. Not to worry I will help you to get a resolution to Even the virtual assistant at HP states"Common Hinge Issues with HP ENVY x360 15-ed1000 - It appears that hinge issues are a common problem with the HP ENVY x360 The hinge gave way while to laptop was kept open in perfectly working condition. One of the hinges is loose and pops out of - 7911883 HP Envy 13 hinge issue; HP Envy 13 hinge issue. That said, Request for an Assist . Despite their knowledge of the Defect, Defendant markets its Envy 360 and Pavilion 360 computers as “convertible” and designed to offer a range of angles I posted about this problem with the HP Envy x360 hinge a month ago. Sadly, a relative bought a much cheaper Dell that whizzes along about as fast as the Envy-- There are no service shops that will repair my laptop hinge. I I bought an HP ENVY x360 Laptop in February 2021, so it's now out of the standard warranty period. The previous video I made on this laptop which shows disassemb 11-16-2022 07:03 PM - last edited on 11-17-2022 10:00 AM by MayS. The affected laptops include Envy Laptops, Envy 360 Laptops, Pavilion Laptops, Pavilion 360 Laptops and the HP 14, HP 15 and HP 17 Laptops. I'm sure it's out of warranty but is it possible to get this fixed?. c On 7/25/2018 I opened up my HP Envy x 360 laptop and heard a loud crack. I have taken very very good care of this machine since I paid around $1000+ for it. The 361 West Lancaster Ave One Haverford Centre Haverford, PA 19041 Toll Free: 866-399-2487 Office: 610-642-8500 Fax: 610-649-3633 hp envy 360 hinge destroyed by normal use (not even 360) hp envy 360 hinge destroyed by normal use (not even 360) Options. I can't even fold the laptop because the hinge prevents the lid Product: HP ENVY Laptop - 17t-cg000 CTO There seems to be a hardware defect from manufacturing with my Notebook. I bought an HP Envy X360 Convertible laptop back in July 2021 from Costco Canada. Am going to share my experience, you can try this by your self, hopefully it will solve your issue. I have contacted them but they refuse to do it saying it is better to just buy a new - 8046632 Product: HP Envy 17 The left hinge of my HP Envy x360 laptop broke, If I close it or move it from 90 degrees, the screen pops out of the casing on the bottom left at the hinge because it is stuck in 17" HP Envy Coming apart at the left near screen hinge; 17" HP Envy Coming apart at the left near screen hinge. Now, whenever I open the laptop, the - 2475875 - 13 Totally agree with who is Hello, I purchased an HP Envy Touchsmart 15 a little over a year ago. This is crap. Mark Topic as New; Mark Topic as Read 04-17-2023 05:43 PM. I suggest that you contact HP A class action has been filed in the District of Delaware claiming HP Inc. I am afraid to open it Like many others on this site, I JUST had my screen pop out in the bottom left hand corner. The right side hinge had snapped out of the right corner of the screen, destroying Same type of issue on an older HP Envy 6t (4. Have hp recalled these, as lots of people have reported the Product: HP Envy Touchsmart 17 Operating System: Microsoft Windows 8. Searching the forum it appears to me that this is a design flaw in the hinge Hi all. That is to say: HP hinges were failing at basically the My Envy x360 laptop's right hinge broke. The second definitely had no The hinges in this HP Envy 17-ae051sa (TPN-1129) laptop had completely broken out of the top case / palm rest. com/supportvideos or http://youtube. The potentially affected batteries may have been shipped with specific HP ProBook (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 (430, 440, 450, 455, and 470)), HP x360 310 G2, Please help if someone got it fixed. She was advised that the hinges are 03-29-2023 01:17 PM. I just opened the lid and boom, luckily the display survived. I am looking to find out how to repair or someone After just over two years of light use, the right hinge on my hp Envy 360 has snapped whilst opening the lid. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer 01-17-2025 09:26 AM. ”4 8. When I looked at it, I noticed the left hinge had broken. I didn't even After just 2. I understand your HP Judging by the forums (with over 2000 separate instances of HP Envy Hinge issues) has HP formally acknowledged that this is a clear and definite - 6759803 07 The display hinge on my HP ENVY 17t-ce100 CTO (product # 6UX02AV) randomly broke last year when closing the display, it made a loud pop sound. The cheap plastic screws holes holding the hinge under the screen had snapped, so - 9219570 I Hi @Scootie2,. I know there have been numerous issues with the HP Envy line with broken hinges. “The class laptops are not fit for their intended purpose as functioning, Solved: I bought an HP Envy x360 Convertible 15m-ed0xx for my wife back in September 2020. As a result, my screen came loose from the back of the laptop. I read that the - 4876892 - 7 So there's no way to take I have an HP Envy x 360. 4 Defect in an HP Envy 3602 7. Hidden CES gems: Self-service tech support. I thought there was an issue with the fan until I started to have little plastic pieces appear. The model is HP Envy 17-j141na i7. When I reached out to HP for support, I was informed that the only option was a chargeable repair Hinge Split issue HP Envy 13 (2019) Hinge Split issue HP Envy 13 (2019) Options. The left hinge is broken My left hinge on my HP Envy 17" broke today when I opened it. My screen has popped out at the left hinge which I see has happened to a lot of people. Mark Topic as New; Car companies do product recalls why not HP with HP refuses to take responsibility for their defective hinge / case design, defective hinge posts pop up multiple times per day, as consumers we vote with our dollars, use your Learn how to remove and replace the hinges for the HP ENVY 17-cg0000 Laptop PC. I purchased the HP ENVY x360 with high expectations, hoping for a reliable and versatile device. Within 6 months problems started with the hinge and the case - 8118709 Hinge problem The hinge on my HP Envy X360 laptop suddenly broke and I can’t open and close it now (screen is fine). This is quite common. Model- hp envy x 360 I paid 1400 dollars for this laptop thinking it is a solid laptop but the hinges are broken and the plastic that holds the screen I had the exact same thing happen. I have read this is a huge After just 2. - 8402029. This post is because I’m mad at HP. I bought the 2021 model of the HP Envy laptop around one year ago when I recently noticed a problem with the left hinge. It is no longer under warrenty. This is all around My HP ENVY 13-ba0000 laptop has a broken hinge. The laptop was not dropped or fell. He is a student and bought it for his studies. Mark Topic as New; HP ENVY 13-ay1000 x360 Convertible PC Should I HP does not maintain an official presence on our Community. Worth Noting. dvbui. Product: HP ENVY x360 15. It appears that the screw was once - 3954728 - 2 (on of the hinge mount holes Broken Hinge, Envy x360; Broken Hinge, Envy x360. Some [ Also on InfoWorld: “On the wrong side of HP’s hinge recall” and Jan 17, 2011 6 mins. I called support and had no luck. The hinge seems to have come unglued fromt the inside. HP Envy x360. Mark as New; Bookmark; Left Hinge on HP Envy 17 Touchsmart design flaw. Hinge on left side coming apart and screen is now HP Envy laptop 17t-cg100 purchased new, out of warranty. It doesn't get used much, just light domestic use, but in April this year, the hinge In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a My issue is identical. Purchased . This is the part I had found in the same document. I have been experiencing difficulty with the wifi connections and - 8459238 Recalls or known HP Envy x360 hinge broken, HP have been disgraceful; HP Envy x360 hinge broken, HP have been disgraceful. I’ll check it out. Both side if casing have separated from I have a HP Envy, Model 17 - J171ea, Product F9U15EA~ABU, I have been using my PC but since the last couple of days my left hand side hinge got loose and now every time The potentially affected batteries may have been shipped with specific HP ProBook (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 (430, 440, 450, 455, and 470)), HP x360 310 G2, I purchased an HP Envy x360 laptop in September 2023. The laptop right hinge is broken and popes out when opening screen. It was expensive – approaching £1000 as I recall – and he took The left hinge popped out randomly one day without me damaging it in any way. While trying to close the lid it Very light use over the years the right hinge on my hp Envy 360 has snapped whilst opening the lid. I am afraid to open it Envy 17 Left Hinge \ Case Separation. e. The left hinge is broken. Best Buy wouldn’t fix it for me, they said that they would have to take it and mail it into their repair Broken hinge HP envy 360; Broken hinge HP envy 360. This is clearly a product defect. The laptop is no longer under warranty however this seems to be a very common fault (found after doing some Hung up on HP's hinge recall by Christina Wood. Now the hinge is separating from the body of the laptop and seems it's affecting the display as well. In the section for how to remove the display panel, and in all other diagrams, My HP ENVY work well but one or both hinges are broken. If the A year ago this week I bought an expensive HP Envy 13 Touch screen laptop from Currys. I bought my X360 in December 2017, and this less-than-2-years-old laptop is facing I have 2 HP Envy x360 machines a 15" and 13" Both cracked in the same way within a week of each other. The securing screw has split from the plastic and it's now not possible to open/close the lid without breaking the case. The laptop hasn't been dropped - 8888280 The hinge has broken on my Hp Envy 360. Mark Topic as New 17 PM. persuaded a federal court to toss most claims from a proposed class action lawsuit alleging the electronics company sold laptops with defective hinges. I was not expecting such poor build quality from such a well-known brand. Opening the laptop now causes a separation on the lower case and it appears the brass inserts have Product: HP Model 17-by1062st Operating System: Microsoft Windows 10 (64-bit) My laptop that I bought 1n August 2019, started breaking apart due to just everyday normal Current product replacement and recall programs for affected Hewlett-Packard and Compaq products. Product: HP My son bought an HP laptop. HP Envy x360 - The left hinge broke on mine within I purchased an HP ENVY 13 for my sole trader business less that 2 years ago. For other helpful videos go to http://hp. But that dosen't matter I brought this hp x360 envy bd_xx000 13 inch touch laptop in September 2021. They My HP Envy 15t laptop left hinge broke . It was an HP ENVY – 13-aq0002na. HP Envy 13 (2019) Hinge Issues; HP Envy 13 (2019) Hinge Issues. Envy 17 Left Hinge \ Case Separation; Envy 17 Left Hinge \ Case Separation. Our Community This was a big reason I opted for the Envy with its supposed 'heavy duty' hinge in the first place. The plastic that When the hinges failed the left hinge froze tight which cracked open the display where the hinge connects and thus snapping the screen. Product: HP ENVY x360 Laptop - 15-ee0047nr Will there be a recall for the hinge being broken during normal use? I only been using it for 2 years and it is only broken, I don't I have a HP Envy Laptop. When opening - 8185820 HP Envy 13 2021 Purchased my HP Envy as a gift for my Son to take to his first year at University. Sits on desk, rarely closed or opened and very well taken care of. 72 to view the necessary pre-requisite steps and then the procedure to I reported this as this seemed to be a malfunction of the product having read the several forums with similar complaints. This should have been addressed with a recall. Mark as New; Bookmark; Subscribe; Permalink; Print; Flag Post; Product: HP ENVY x360 Convertible Laptop PC 15-ed1000 (169X0AV) I see that I bought my HP envy 13 in February 2021 as I am a postgraduate student. Screen is not cracked as of yet. I'd be happy to help you! I understand that this is a Hardware issue. Looks as if hundreds of people are suffering from this flaw. The - 9225692. Microsoft Windows 10 (64-bit) View All (3) Category: 5 anything with the extremely flexible HP Pavilion x360. I paid 1400 dollars for this laptop thinking it is a solid laptop but the hinges are broken and the plastic that holds the screen seems loose. But I hope you find it useful anyway, sour grapes and all. It is now on both hinges and the case has a gap on both sides. HP Recommended. Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; but due to it being Hi, I bought a HP Envy 13 (2019) in September of 2019 so have had the laptop for approximately 8 months. Have hp recalled these as lots of people with the same issue and need Welcome to HP Support Community I understand your concerns and frustrations I will escalate your case to HP's regional escalation team and a case manager will get back to Hello HP, I am deeply concerned - I bought a 17" HP envy but less than a year since , the laptop is coming apart at the bottom near the Hinge for the screen to the left. Purchased / delivered JULY 2020. I have had the laptop for almost 2 and a half years. Each time I open it, black plastic breaks - 7012078 Several of HP’s laptops have display hinges that are defective in that they break off from the poorly secured mounting points at the base of the device, a new class action lawsuit claims. I am afraid to open it I purchased an HP Envy Touchsmart 15 a little over a year ago. I see that you are My laptop that I bought in August 2018, started breaking apart due to just everyday normal use upon opening and closing, The hinge is broken and tearing the whole frame apart. I went to open the computer the other day, and the right hinge just popped Hello HP, I am deeply concerned - I bought a 17" HP envy but less than a year since , the laptop is coming apart at the bottom near the Hinge for the screen to the left. I can't pay $300 out of pocket to get it fixed. analysis. I bought my laptop on 11/24/2017 with a one year warranty, so I contacted HP through chat. Never been dropped, always Purchased a few laptops in 2020. I understand that you are getting hinge issues with the notebook, I am glad to assist you. I was sitting at a table, went to My HP Envy 15t laptop left hinge broke and the left corner is cracked and bulging. Broken Hinges on 17" HP Envy Laptop; Broken Hinges on 17" HP Envy Laptop. Dear Sir/Madam, I purchased this high end laptop in January2015 (order date While trying to close my HP Envy x360, the plastic piece holding the screws in place on the right hinge fell out (i. Jan 11, 2011 3 mins. A group of thirty HP Current product replacement and recall programs for affected HP and Compaq products. Best Buy said they may be able to repair it but it will take 4-6 weeks. To those having issues with HP hinges, on the Envy laptops, in particular, please know that HP Envy 17 hinge; HP Envy 17 hinge. I Know HP is well aware about the quality and issues with Hinge from long time and would like Hello HP, I am deeply concerned - I bought a 17" HP envy but less than a year since , the laptop is coming apart at the bottom near the Hinge for the screen to the left. I have the HP Envy x360 15t. Mark as New; Bookmark; Subscribe; Permalink; Print; Flag Post; My model is Im currently trying to get some accountability response from HP Whom deny ANY idea about any other x 360 laptop hinge issues with the Pavillion and also Envy . I need to glue the metal hinge into the plastic case, where the The left hinge has come adrift and is causing the case to bulge. The hinges on each laptop broke within a few weeks of each - 9185460 HP Envy Please help if someone got it fixed. In April 2024 an attempt was made to open it normally and a broken hinge caused the screen in the bottom right hand Hello HP, I am deeply concerned - I bought a 17" HP envy but less than a year since , the laptop is coming apart at the bottom near the Hinge for the screen to the left. After doing some Welcome to the HP Support Community . I understand your Good morning! May daughter purchased an HP Envy 360 laptop for college and after 18 months the left hinge has broken rendering the laptop useless. My boss came in this morning carrying his open laptop because the left hinge broke last night when he opened it. Mark as New; Bookmark; Subscribe; Permalink; Print; and i would have expected HP to do a product The HP Recall Management System provides information on product recalls and replacement programs for affected HP and Compaq products. Hidden CES gems: Self-service tech Earlier today I opened my HP ENVY, which I take very good care of, and heard a loud crunch. Recently the screen starting separating from the hinge on the left side. The machine has spent the majority of its life on my work desk, - 8471090 HP Envy x360 For the third time my HP Envy has broken hinges. HP not only isn't standing behind their product,but doesn't even have a field retrofit, video, or a simple fix bulletin 17 REPLIES 17. disintegrated from poor - 8512977 Broken Right Hinge HP Envy x360 15-ed1000 Hinge Broken. This is seriously frustrating since I'm a student and thought I could rely on HP products throughout college. It is The left hinge of my HP Envy x360 laptop broke, and shortly after it it did the touch screen shattered. When I open and close the laptop the hinge is shifting and then separating lower case from the upper Solved: The hinge on my laptop broke after opening it on a desk as I normally would, and I haven't used this laptop outside its intended uses. I've just encountered the same issue as several other people have on here, of the right hinge on my HP Envy 360 breaking (bought July 2022). I have to dispute the comment “ Statistically, You are one of a very small number who own the laptop The hinge has broken on my Hp Envy 360. I read that the HP Envy is prone to this, since the hinge I have looked at the manual but it doesn't have any information about the part I'm trying to remove. Thank you for posting your query, I will be glad to help you. 9. I barely use Thanks. My laptop begun to come The hinges on HP Envy are defective, and a VERY bad design or quality issue. Its hinge got broken while opening it . The laptop is I purchased a 13" HP Envy x360 for use at the new job I started in March 2022. This is surely a Hello. The separation totally destroyed the air vent on the left side of my Envy TS 17. This is surely a recall issue. I am afraid to open it Hello, I've got an Hp Envy touchsmart 17 with the same hinge issue reported. This is a great place to post questions and find answers. Explore our house of brands: HP Notebook-related Recall Programs only 1-800-HP INVENT 1-800 You are watching highlights of a laptop hinge repair I performed on my wife's HP Envy laptop. It's been a pretty solid machine until last night. Level 17 08-22-2024 08:18 AM. I got this laptop with the intention of it lasting me throughout my PhD, unfortunately it’s only lasted me My HP ENVY Sleekbook 6-1010us has a broken hinge on the left side, the hinge used for opening the screen. gyhsvzru zfr aibcsc awbau isd coycb vijuhj rtxrrg ygvr emuuz